Politique de résiliation
Last Updated: September 2026
This Purchase Options Cancellation Policy applies to purchases made through MycoClear, including one-time purchases, subscription purchases, recurring deliveries, and other purchase options offered on our website.
By selecting a subscription or recurring purchase option, you agree to the terms described below.
One-Time Purchases
One-time purchases do not automatically renew.
If you wish to cancel a one-time order, please contact MycoClear Customer Support as soon as possible after placing the order.
We will make reasonable efforts to cancel the order if it has not yet entered processing or fulfillment.
Once an order has entered fulfillment, been packed, or shipped, it may no longer be cancelled.
If cancellation is no longer possible, you may request an eligible return after receiving your order in accordance with our Refund & Return Policy.
Subscription Purchases
When you select a subscription option, you authorize MycoClear to automatically charge your selected payment method at the recurring frequency displayed at checkout.
Depending on the option selected, your subscription may renew every:
- 30 days;
- selected delivery interval; or
- other frequency clearly shown before purchase.
Your subscription will continue automatically until you cancel it.
How to Cancel a Subscription
You may cancel your MycoClear subscription at any time.
Cancellation may be completed through:
- Your customer account or subscription management portal, where available; or
- MycoClear Customer Support at info@mycoclear-us.com
Please include the email address and order number associated with your subscription when contacting us.
Cancellation Deadline
To avoid being charged for your next subscription order, cancellation should be completed at least 24 hours before your next scheduled billing date.
If your cancellation request is received after the next renewal payment has already been processed, that renewal order may already have entered fulfillment and may not be cancellable.
Cancellation prevents future subscription renewals. It does not automatically cancel or refund orders that have already been processed.
Subscription Renewal Charges
Subscription renewals are charged automatically using the payment method associated with your account.
By purchasing a subscription, you acknowledge that:
- The subscription will automatically renew until cancelled.
- Your payment method will be charged according to the selected delivery frequency.
- You are responsible for cancelling before the next billing date if you do not wish to receive another shipment.
- Cancellation of a subscription does not automatically entitle previously processed renewal orders to a refund.
Any refund eligibility for an already processed shipment will be determined according to our Refund & Return Policy and applicable law.
90-Day Satisfaction Guarantee
The MycoClear 90-Day Satisfaction Guarantee applies only to the first qualifying order, unless otherwise expressly stated.
Subscription renewal shipments are not automatically covered by the first-order Satisfaction Guarantee.
Customers remain responsible for cancelling or modifying their subscription before the next scheduled billing date.
Skipping a Shipment
Where available through your subscription management portal, you may have the option to skip an upcoming shipment instead of cancelling your subscription.
A skipped shipment will not be sent or billed for that scheduled cycle.
Your subscription will resume according to its normal schedule after the skipped shipment unless you make another change.
Skip requests must be completed before the applicable renewal has been processed.
Changing Your Delivery Frequency
Where available, customers may adjust their subscription delivery frequency through their account or by contacting MycoClear Customer Support.
Changes must be submitted before the upcoming order is processed.
Once a renewal payment has been charged, changes may apply only to future shipments.
Changing Products or Quantities
Where supported, you may modify:
- Product quantity
- Bundle size
- Delivery frequency
- Shipping address
- Payment method
Changes should be completed before your next renewal date.
We cannot guarantee changes to an order that has already entered fulfillment.
Updating Your Shipping Address
Customers are responsible for keeping subscription shipping information accurate and current.
Address changes should be made before the next subscription order is processed.
MycoClear is not responsible for packages shipped to an incorrect or outdated address supplied by the customer, except where otherwise required by law.
Updating Your Payment Method
You are responsible for maintaining a valid payment method for your subscription.
If payment fails, we may:
- Retry the payment;
- Ask you to update your payment information;
- Delay the shipment; or
- Pause or cancel the subscription.
We will never intentionally charge a different payment method without appropriate authorization.
Promotional Subscription Pricing
Some subscriptions may begin with:
- Introductory pricing
- Promotional discounts
- Bundle discounts
- Free gifts
- Special first-order offers
Unless specifically stated otherwise, promotional pricing or free items may apply only to the initial order.
Future subscription renewals may be billed at the recurring price disclosed when you subscribed.
Any recurring price and frequency should be displayed before checkout.
Buy 2 Get 1 Free / Buy 3 Get 2 Free Subscription Offers
If a subscription includes a promotional bundle such as:
Buy 2 Get 1 Free
or
Buy 3 Get 2 Free,
the promotional offer applies according to the terms shown at the time of purchase.
Cancelling the subscription prevents future renewals but does not retroactively cancel or change an order that has already been processed.
Refund eligibility for promotional bundles is governed by the MycoClear Refund & Return Policy.
Cancellation After Shipment
If a subscription renewal has already shipped, cancelling the subscription will stop future shipments only.
The shipment already in transit will not be recalled automatically.
You may request a return after delivery if the order qualifies under our Refund & Return Policy.
Refunds for Subscription Renewals
Cancellation and refunds are separate processes.
Cancelling a subscription does not automatically issue a refund.
If a renewal charge has already been processed, refund eligibility will depend on:
- Whether the order has already entered fulfillment;
- Whether the product has shipped;
- The condition of the products;
- Our Refund & Return Policy; and
- Any mandatory consumer rights applicable to you.
Failed Cancellation Requests
If you believe you cancelled your subscription but were charged again, please contact MycoClear Customer Support and provide any available cancellation confirmation or account information.
We will review the subscription activity and assist where appropriate.
Re-Starting a Subscription
Customers who previously cancelled may be able to start a new subscription at any time.
Pricing, promotions, discounts, and terms available when a new subscription is created may differ from those associated with the previous subscription.
Changes to Subscription Terms
MycoClear may update subscription options, pricing, or terms from time to time.
Where required by law, customers will receive appropriate notice before a material change affecting an existing recurring subscription takes effect.
Your Consumer Rights
Nothing in this policy is intended to limit cancellation, refund, or consumer rights that cannot legally be waived under applicable law.
If applicable consumer-protection law provides greater rights than this policy, those mandatory rights will apply.
Contact Us
For subscription cancellations, modifications, billing questions, or other purchase-option concerns, contact:
MycoClear Customer Support
Email: info@mycoclear-us.com
Please include:
- Your full name
- Order number
- Email address associated with the subscription
For MycoClear, I’d also put a short line directly beside the subscription checkbox:
“Renews automatically at the selected frequency. Cancel anytime before your next billing date.”
That makes the recurring nature of the purchase much clearer before checkout.