Politique de remboursement
90-Day Return Policy — Unopened Products Only
We offer a 90-day return policy for products that are unopened and unused. You have 90 days from the date your order is confirmed as delivered to request a return, provided the product remains in its original, sealed condition.
To qualify for a return:
- Condition: The product must be unused, unopened, and in the same condition in which it was received, with no signs of damage, tampering, or use.
- Original Packaging: Products must be returned in their original, undamaged packaging, including any boxes, inserts, seals, or protective materials included with the order.
- Proof of Purchase: A valid order number, receipt, confirmation email, or other proof of purchase is required.
- Return Authorization: You must contact MycoClear before sending any product back. Returns sent without prior approval may not be accepted.
- Return Shipping: Customers are responsible for the cost of return shipping for standard returns.
Opened or used MycoClear products cannot be returned through our standard return process for hygiene and safety reasons.
90-Day Satisfaction Guarantee — Opened Products
If you have opened and used MycoClear and are not satisfied, your purchase may still qualify under our 90-Day Satisfaction Guarantee.
A physical return of an opened product may not be required.
To qualify:
- You must have used MycoClear consistently and according to the provided instructions for at least 14 days.
- Your refund request must be submitted within 90 days of confirmed delivery.
- The Satisfaction Guarantee applies to your first MycoClear order only.
- The guarantee is limited to one satisfaction refund per customer/household.
- You must provide your order number or other valid proof of purchase.
- We may request a brief explanation of your experience or feedback regarding the product.
- MycoClear reserves the right to refuse requests involving suspected abuse, fraud, excessive refund activity, or violation of these terms.
This satisfaction guarantee applies only to qualifying purchases and does not extend the 90-day eligibility period.
That follows the qualification model used in the source policy, including minimum use, first-order-only eligibility and one refund per household.
Promotional Bundles & Free Products
MycoClear promotional offers may include:
Buy 2, Get 1 Free
Buy 3, Get 2 Free
Free promotional products do not carry an independent cash refund value.
For unopened returns:
- All products associated with the promotional bundle must be returned if requesting a full refund.
- Any promotional or free products must also be returned unused and unopened.
- If part of the bundle is retained, opened, used, missing, or damaged by the customer, the refund may be adjusted to reflect the products retained.
- Promotional gifts or complimentary items may not be exchanged for cash.
This follows the same general mechanism as the source policy, which requires qualifying promotional items to be returned and permits deductions where free items are not returned.
Order Cancellations
Orders may be cancelled only if they have not yet entered processing or fulfillment.
Once an order has entered fulfillment or has shipped, it cannot be cancelled.
If your order has already shipped, you may request a return after delivery provided the applicable eligibility requirements above are met.
Shipping & Return Costs
Original shipping charges are non-refundable, except where required by law or where the order arrived damaged, defective, or incorrect.
Customers are responsible for return shipping costs for standard unopened-product returns.
We strongly recommend using a tracked shipping method when returning an order. MycoClear is not responsible for return packages lost in transit.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If your product arrives:
- damaged,
- defective,
- leaking,
- or different from what you ordered,
contact MycoClear as soon as possible.
After reviewing the issue, we may offer you either:
A free replacement, at no additional cost,
or
A refund for the affected product.
We may request photographs of the product, packaging and shipping label to verify the issue.
This is separate from normal customer-caused damage. Products damaged after delivery because of misuse, improper storage, alteration or customer handling are not eligible for a damage-related refund.
The source policy similarly separates defective/damaged/wrong-item issues from ordinary returns.
Lost or Undelivered Packages
If your order does not arrive within the estimated delivery timeframe, please contact MycoClear so that we can investigate the shipment with the carrier.
Refund or replacement eligibility may be determined after the carrier investigation is completed.
MycoClear is not responsible for delivery problems caused by incorrect or incomplete shipping information entered by the customer.
Refused Deliveries
Customers should contact MycoClear before refusing a shipment.
If a shipment is refused without prior authorization, shipping, handling or other costs incurred in connection with the refused shipment may be deducted from the refund where permitted by law.
Chargebacks & Payment Disputes
If you have a problem with your order, we encourage you to contact MycoClear before initiating a chargeback or payment dispute.
If an active payment dispute or chargeback has already been filed, MycoClear may be unable to issue a separate refund while the dispute remains open.
The source policy uses the same basic approach to active chargebacks.
Subscriptions & Recurring Orders
First Shipment
The 90-Day Satisfaction Guarantee applies only to the first shipment of a new subscription.
Renewal Orders
Subscription renewal orders are not covered by the first-order Satisfaction Guarantee merely because the original order qualified.
Customers are responsible for managing or cancelling subscriptions before the next scheduled billing date.
Automatic Renewal
Subscriptions automatically renew at the selected delivery frequency until cancelled.
By purchasing a subscription, you agree to recurring billing according to the subscription terms displayed at checkout.
Cancellation
You may cancel your subscription through the available customer portal or by contacting MycoClear support.
To avoid another charge, cancellation must be completed before the next scheduled renewal is processed.
Once a renewal has already been processed, refund eligibility will be determined according to the applicable refund policy and governing consumer law.
The source policy similarly restricts its guarantee to the first subscription shipment and makes subsequent renewals subject to separate terms.
Exceptions / Non-Returnable Products
The following may not qualify for standard returns:
- products opened or used outside the Satisfaction Guarantee;
- products damaged by the customer;
- products showing signs of tampering;
- products returned outside the 90-day eligibility period;
- products not purchased directly from MycoClear;
- complimentary or promotional gifts with no independent purchase value.
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection laws.
International Consumer Rights
Customers located in certain jurisdictions may have statutory cancellation, return or refund rights that exceed this policy.
Where mandatory local consumer law provides greater protections, those rights will apply.
Refund Processing
Once an eligible return has been received and inspected, or a Satisfaction Guarantee request has been approved, you will be notified.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for MycoClear to process an approved refund. Your bank, credit-card issuer or payment provider may require additional time for the refund to appear on your account.
Starting a Return or Guarantee Claim
To request a return, replacement or refund, contact:
MycoClear Customer Support
info@mycoclear-us.com
Please include:
- Your full name
- Order number
- Email address used for the purchase
- Reason for your request
- Photos where applicable
Do not return products to the sender address on your package unless MycoClear specifically instructs you to do so.