Shipping policy
Last Updated: September 2026
Thank you for shopping with MycoClear. We work with trusted fulfillment and shipping partners to deliver your order as quickly and reliably as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment is successfully received.
Processing times may be slightly longer during:
- Holidays
- Promotional periods
- Product launches
- Periods of unusually high order volume
Orders are not normally processed on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
Typical delivery estimates are:
- United States: approximately 6–12 business days
- Canada: approximately 7–14 business days
- United Kingdom: approximately 7–14 business days
- Australia & New Zealand: approximately 7–15 business days
- Other supported international destinations: approximately 7–20 business days
These are estimates only and are not guaranteed delivery dates.
Delivery may occasionally take longer due to circumstances outside MycoClear's control, including customs inspections, carrier delays, severe weather, holidays, incorrect addresses, transportation disruptions, or unusually high shipping volumes.
Shipping Costs
Shipping charges, if applicable, are displayed at checkout before you complete your purchase.
Certain MycoClear bundles, promotions, or order values may qualify for free shipping.
Any free-shipping promotion applies only where specifically shown at checkout.
Original shipping charges are generally non-refundable, except where required by law or where MycoClear made an error with your order.
Tracking Your Order
When tracking is available, you will receive a tracking number by email after your order has shipped.
Please allow up to 48–72 hours after receiving your tracking number for the carrier's system to display updated tracking information.
A temporary lack of tracking updates does not necessarily mean the package has stopped moving.
Multiple Packages
In some cases, products from the same order may be shipped separately.
If this happens:
- You may receive more than one tracking number.
- Packages may arrive on different days.
- You will not be charged additional shipping solely because we divide the order into multiple shipments.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify:
- Full name
- Street address
- Apartment or unit number
- City
- State/province
- Postal/ZIP code
- Country
If you notice an error after placing your order, contact MycoClear support as soon as possible.
We will attempt to correct the address before fulfillment begins, but we cannot guarantee changes once an order has entered processing or shipped.
MycoClear is not responsible for packages that are lost, delayed, returned, or delivered incorrectly because the customer entered an incorrect or incomplete address.
If an order is returned to us because of an address error, additional shipping charges may apply before it can be resent.
Lost or Undelivered Packages
If your tracking information has not updated for an extended period or your package has not arrived within the expected delivery window, please contact MycoClear support.
We may open an investigation with the shipping carrier or fulfillment partner.
Depending on the outcome of the investigation, MycoClear may provide:
- A replacement shipment, or
- A refund where appropriate.
Refunds or replacements for packages reported as lost may not be issued until the carrier investigation has been completed.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around your property, mailbox, parcel locker, front desk, or building reception.
- Ask household members or neighbours whether they accepted the package.
- Allow up to 24–48 hours, as some carriers occasionally mark packages as delivered shortly before final delivery.
- Contact the shipping carrier using your tracking information.
If you still cannot locate the package, contact MycoClear support and we will help investigate the shipment.
A carrier's confirmed delivery record may be considered proof of delivery unless there is evidence of a shipping or carrier error.
Damaged Products
Please inspect your order as soon as it arrives.
If your product arrives damaged, defective, leaking, or otherwise unusable, contact MycoClear support promptly.
Please provide:
- Your order number
- A description of the problem
- Photos of the damaged product
- Photos of the shipping package where applicable
Once the issue is verified, you may be eligible for either:
A free replacement, or
A refund for the affected product.
You will not be responsible for replacement shipping when the product was damaged before or during delivery.
Incorrect Orders
If you receive the wrong product or incorrect quantity, contact MycoClear support as soon as possible.
Once verified, we will work to correct the order at no additional cost to you.
Customs, Duties & Import Taxes
International shipments may be subject to customs processing, import duties, taxes, or other government charges depending on the destination country.
Unless specifically stated otherwise at checkout, customers are responsible for any customs duties, import taxes, or similar charges imposed by their local authorities.
MycoClear does not control these charges and cannot predict their amount.
Customs processing may also cause additional delivery delays.
Refused or Unclaimed Packages
Customers should contact MycoClear support before refusing a shipment.
Packages refused at delivery or left unclaimed may be returned to the sender or fulfillment facility.
Any non-refundable shipping, handling, return-to-sender, or carrier costs incurred may be deducted from an eligible refund where permitted by law.
Shipping Delays
Although we work hard to deliver orders within the estimated timeframe, MycoClear cannot guarantee exact delivery dates.
We are not responsible for reasonable shipping delays caused by circumstances outside our control, including:
- Carrier disruptions
- Severe weather
- Customs delays
- Natural disasters
- Transportation interruptions
- Public holidays
- Labour disputes
- Government restrictions
- Incorrect delivery information supplied by the customer
We will, however, assist you in resolving shipping problems whenever reasonably possible.
Order Cancellations
If you need to cancel an order, contact MycoClear as quickly as possible.
Orders that have not yet entered processing may be eligible for cancellation.
Once an order has entered fulfillment or has shipped, it may no longer be cancelled. You may instead request an eligible return after receiving the order in accordance with our Refund & Return Policy.
Contact Us
For questions about shipping, tracking, delivery problems, or damaged orders, contact:
MycoClear Customer Support
Email: info@mycoclear-us.com
Please include your order number whenever contacting us so we can assist you as quickly as possible.