{"product_id":"shipping-protection","title":"Shipping Protection","description":"\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eLast updated: September 26, 2026\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eShipping Protection is an optional add-on you can choose at checkout. It covers your order if it's lost, stolen, or damaged in transit. If something goes wrong, we'll send a free replacement or give you a full refund, whichever you prefer.\u003c\/p\u003e\n\u003ch4 dir=\"ltr\"\u003eWhat's covered\u003c\/h4\u003e\n\u003cul dir=\"ltr\"\u003e\n\u003cli\u003e\n\u003cstrong\u003eLost packages:\u003c\/strong\u003e tracking shows no movement for \u003cstrong\u003e15 days\u003c\/strong\u003e, or the carrier confirms the package is lost.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eStolen packages:\u003c\/strong\u003e tracking shows \"delivered,\" but the package never reached you.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDamaged items:\u003c\/strong\u003e the bottle arrives broken, leaking, or unusable.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4 dir=\"ltr\"\u003eWhat's not covered\u003c\/h4\u003e\n\u003cul dir=\"ltr\"\u003e\n\u003cli\u003eOrders shipped to an incorrect or incomplete address entered at checkout. We're happy to help reship once you correct the address, at your cost.\u003c\/li\u003e\n\u003cli\u003ePackages returned to us because of a failed delivery or a refused package.\u003c\/li\u003e\n\u003cli\u003eNormal carrier delays while the package is still moving in tracking.\u003c\/li\u003e\n\u003cli\u003eOrders placed without Shipping Protection. You're still covered by our standard shipping terms and our [90]-day money-back guarantee.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4 dir=\"ltr\"\u003eHow to file a claim\u003c\/h4\u003e\n\u003cp dir=\"ltr\"\u003eEmail \u003cstrong\u003e\u003ca href=\"mailto:info@mycoclear-us.com\"\u003einfo@mycoclear-us.com\u003c\/a\u003e\u003c\/strong\u003e within \u003cstrong\u003e30 days\u003c\/strong\u003e of your expected delivery date. Please include:\u003c\/p\u003e\n\u003col dir=\"ltr\"\u003e\n\u003cli\u003eYour order number\u003c\/li\u003e\n\u003cli\u003eA short description of the issue\u003c\/li\u003e\n\u003cli\u003eFor damaged items, a photo of the product and the packaging\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp dir=\"ltr\"\u003eWe'll reply within \u003cstrong\u003e1–2 business days\u003c\/strong\u003e. Once your claim is approved, we'll send a replacement at no cost or issue a full refund to your original payment method.\u003c\/p\u003e\n\u003ch4 dir=\"ltr\"\u003eStolen package claims\u003c\/h4\u003e\n\u003cp dir=\"ltr\"\u003eBefore filing, please check with neighbors, your building's front desk or mailroom, and around your delivery area. Some carriers mark a package \"delivered\" a day before it actually arrives. If it hasn't turned up within \u003cstrong\u003e3 days\u003c\/strong\u003e of the \"delivered\" scan, contact us and we'll take care of it.\u003c\/p\u003e\n\u003ch4 dir=\"ltr\"\u003eLimits\u003c\/h4\u003e\n\u003cul dir=\"ltr\"\u003e\n\u003cli\u003eOne claim per order.\u003c\/li\u003e\n\u003cli\u003eShipping Protection covers the products in your order. The fee itself is non-refundable once your order has shipped.\u003c\/li\u003e\n\u003cli\u003eShipping Protection is a service provided directly by MycoClear. It is not an insurance policy.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4 dir=\"ltr\"\u003eQuestions?\u003c\/h4\u003e\n\u003cp dir=\"ltr\"\u003eContact us at \u003cstrong\u003e\u003ca href=\"mailto:info@mycoclear-us.com\"\u003einfo@mycoclear-us.com\u003c\/a\u003e\u003c\/strong\u003e. We're here to help.\u003c\/p\u003e","brand":"MycoClear","offers":[{"title":"Default Title","offer_id":51739332182294,"sku":null,"price":5.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1006\/3691\/8038\/files\/bfbed38e-8e37-43ea-924c-78e7172470bf.png?v=1790438149","url":"https:\/\/mycoclear-us.com\/products\/shipping-protection","provider":"MycoClear","version":"1.0","type":"link"}